Frequently asked questions

Welcome to the Lighting Lobby Frequently Asked Questions (FAQ) page.

We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.

About Lighting Lobby

You can reach our customer support team through the Contact us page or by emailing us at info@lightinglobby.com.

Yes, we provide a 30-day easy return on all purchases. For more information, please refer to our Return Policy.

We are an online-only store, allowing us to offer the best prices and widest product selection.

Yes, we accept bulk orders. Please contact our customer support team for details.

Lighting Lobby is a United States-based business offering a curated selection of high-quality products with shipping available within the United States.

Shipping and delivery

No, we currently ship exclusively within the United States.

Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy.

Order handling time: 1-2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 4-6 business days (Monday to Friday).

Estimated delivery time: 5-8 business days (Monday to Friday).

You can check our shipping policy here.

You can track your order through our track order page on our website.

Refund and return

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team.

We have a simple and hassle-free return process. For complete details, please visit our Return Policy.

If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

For detailed information about product exchanges, please refer to our Return Policy.

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Refund Policy for details.